Support — Valgo Protocol

How Can We Help?

Support Resources

Multiple ways to get the help you need, whether you prefer self-service or direct assistance.

Documentation

Comprehensive API documentation, quickstart guides, and integration tutorials to get you up and running quickly.

Community

Join our developer community to connect with other users, share best practices, and get peer-to-peer support.

Email Support

Reach our support team directly at support@valgoprotocol.com. We respond within 24 hours on business days.

Enterprise Support

Dedicated account managers, priority SLAs, and custom onboarding for teams on our Enterprise plan.

FAQ

Frequently Asked Questions

Quick answers to common questions about Valgo Protocol.

Most teams complete their initial integration within 15 minutes using our SDK. The unified API is designed to be a drop-in replacement — you change one endpoint and instantly gain access to intelligent routing across all supported providers.

Valgo Protocol supports all major AI providers including OpenAI, Anthropic, Google, Mistral, Cohere, and many more. We continuously add new providers as they become available, and our architecture makes it seamless to onboard new models.

Absolutely. All data is encrypted in transit (TLS 1.3) and at rest. We never store the content of your API requests beyond what's needed for caching (which you can disable). We comply with PIPEDA, SOC 2 Type II, and are working toward additional certifications.

Yes. You can bring your own provider API keys and Valgo will route through them, or you can use our pooled access for simplified billing. Both options benefit from our intelligent routing and optimization features.

Our built-in failover system automatically detects provider issues and reroutes requests to healthy alternatives within milliseconds. Your application continues to function without interruption, and you receive observability alerts about the incident.

Yes! Our Starter plan is free and includes 10,000 requests per month. It's the perfect way to test Valgo Protocol with your existing workflows before upgrading to a paid plan for higher volume and additional features.