Effective Date: March 1, 2026
Last Updated: March 1, 2026
Valgo Protocol Inc. ("Company", "we", "us", or "our") is a corporation incorporated under the laws of Canada, with its registered office in Calgary, Alberta. We are committed to protecting the privacy of our users and ensuring compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service").
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name, email address, and contact details
- Company name and job title
- Account credentials
- Billing and payment information
- Communications you send to us (e.g., support requests)
1.2 Usage Data
We automatically collect certain information when you access or use the Service:
- IP address and browser type
- Device information and operating system
- Pages viewed, features used, and actions taken
- API call metadata (timestamps, response times, model usage)
- Cookies and similar tracking technologies
1.3 Data Processed Through the Service
When you use Valgo Protocol to route requests to AI providers, we may process the content of those requests to perform routing, caching, and optimization. We do not use the content of your API requests for any purpose other than delivering the Service to you.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service
- To process payments and manage your account
- To communicate with you about updates, features, and support
- To monitor and analyze usage patterns to improve performance
- To detect and prevent fraud, abuse, and security threats
- To comply with legal obligations under Canadian law
3. Disclosure of Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist us in delivering the Service (e.g., hosting, payment processing, analytics), subject to appropriate data protection agreements
- AI Providers: When you make API requests, the content of those requests is transmitted to the selected AI provider for processing
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Valgo Protocol, our users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. When we transfer personal information outside of Canada, we ensure that appropriate safeguards are in place in accordance with PIPEDA and applicable laws.
7. Your Rights Under PIPEDA
As a Canadian company, we comply with PIPEDA's ten fair information principles. You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your information, subject to legal or contractual restrictions
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:
Valgo Protocol Inc.
Privacy Officer
31 Coachway Rd SW, Calgary, AB T3H 1B2, Canada
Email: privacy@valgoprotocol.com
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca for further information about your privacy rights.